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TERMS & CONDITIONS


PRICES
Rates are quoted in AUD inclusive of GST.
Prices are subject to change at the discretion of Horseback. No responsibility is accepted for unforeseen omissions or misrepresentations of Tour Operators.
 
PAYMENT POLICY
A 20% non-refundable deposit is required at the time of booking (when booking is after 7 days of scheduled tour). Full payment is required by no less than 7 days prior to scheduled tour.

MINIMUM RIDER NUMBERS
Tours require a minimum number of riders to operate and are subject to change at any time. In circumstances where minimum numbers are NOT reached an alternative date and/or full refund will be offered. Riders will be given 3 days notice in respect of any tour cancellations, other than weather related events.

WEATHER CONDITIONS
For the safety of our riders and horses, tours may be cancelled due to unforeseen and/or unsafe weather conditions. If this is the case, riders will be offered an alternate tour date.
Tours will depart in rain and all riders provided with adequate rain gear, however severe wind can cause issues with horse behaviour and overhanging trees on trails. Experienced Horseback staff will assess the local conditions and determine whether a ride will continue.
Please call ahead of your booking if you are in any doubt about local weather conditions.
 
CANCELLATION POLICY
Cancellations are effective on the date notice is given. All cancellations need to be submitted by email to
[email protected] so there is no dispute regarding the timing of the cancellation. Moving your booking is also considered as a cancellation. Due to extensive planning and organisation involved in the Horseback business, a strict cancellation fee will be applicable. Once a booking is made, the following refund policy will apply:

Cancellation notification 7 days and more- A cancellation fee of 20% of total booking will be applied.

Cancellation notification within 3-6 days- A cancellation fee of 50% of total booking will be applied.

Cancellation within 1-2 days or “no show” – No refund.
 
Note: If you leave the tour prior to its completion, no refund is applicable. In the case of exceptional circumstances, please email
[email protected].

At Horseback the health of our horses is paramount. Please note that our maximum weight for riders is a fit 120Kg.  If you are in doubt, please contact us.

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